The other week I wrote about how me and Malin had a not so nice encounter with Norwegian airline, and because of this I questioned why one have to cut back on expected services just because the price is low. I’m still tossing and turning this whole thing back and forth, but, I just witnessed when three institutions really made my day 300% better.
Swedish Embassy in Oslo
I have a re-exam in Economics that I wish to write this August, however, since I will be in Oslo by the time of the exam, I won’t be able to write it in Umeå. Once before, I managed to get a police station in Stockholm to lend me a room to write an exam in, so I thought that someone in Oslo could help me. I called the embassy, and within three minutes they had took my details, and promised to get back to me as soon as possible, but they promised that it wouldn’t be a problem.
Score!
CSN (Swedish Agency for Student Aid)
Last week I received a note from CSN telling me that I would receive money for my time in Oslo, and that it would be on my account on August 25th. This could turn out to be a problem since school starts on the 12th, thus leaving me without money for almost two weeks. I called them up, and before I had told them the entire problem, they told me that I could have the money on Thursday if I wanted to. No fuss, just had to check a box on the Internet, and it was all good.
Score!
Malmö Aviation
Once again I will praise this airline. I sent Norwegian an e-mail concerning an umbrella that I wish to bring. Since the umbrella is longer than the acquired 55cm to bring it as cabin luggage, I decided that it was better to know for sure. It took to days to get an answer from Norwegian, could have been due to this being a weekend, but in this day and age when they have full week service, I would have expected an answer faster than that. The answer I got said that I could only bring it with me if ti was shorter than 55cm, thus I had to check it in.
Before grieve too much, Malin suggested I’d call Malmö Aviation since she’ll be flying with them on Thursday morning. The answr was sure, as long as it didn’t have a pointy end, that could pierce something.
SCORE!
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As I mentioned before. Even though you are working within the service sector, selling a service, and you do it cheap, make sure to divide what is a service “product” and a service “service”. Yes, I pay less for the service-product, and thus I won’t get an in flight dinner or what not, but, I do expect to get some service-service. There’s no bigger difference between the aeroplanes that the two companies are using, but somehow Norwegian are not ready to go outside their own set rules.
Let’s see how long they understand that it is the customer who decide in the end.
