I glanced through my notebook just as I was about to o to sleep, and saw a notation I did a few days back. After reading through a couple of times, I decided that I should post it here, who knows, it might strike a chord somewhere.
If you ask a customer what it wants and the customer does not have an answer, that probably mean that:
- The customer did not understand the question.
- It has not idea what it can get.
These are two VERY interesting step stones for you as a company.
- It gives you a heads up what you are missing in your communication with your customer/clients.
- You can start showing what you are capable of.
Start communicating!
Tags: Communication, Notes
[...] did a quick note on the problems of not understanding your customer, or that THEY did not understand the questions [...]